JLE

FAQ / FREQUENTLY ASKED QUESTIONS

 

  1. Book orders
  2. Journals
  3. Apps
  4. How to manage my account
  5. How do you use my personal data
  6. How to contact JLE teams?

 

 

 

1/ Book orders

Books can now be ordered on the website www.librairiemedicale.com

Frequently Asked Questions are available here: https://www.librairiemedicale.com/en/doc/page_aide/lm_contenu.dhtml

 

2/ Journals

 

How to subscribe on jle.com?

Select the journal and click on "Subscribe".
Select the subscription formula (individual or institution) and duration
Add to cart
Submit order
Log in or create an account
Submit / Fill in your personal information
Choose payment mode

 

What type of subscription can I choose?

Specific rates and conditions apply depending on the type of subscription taken out and according to the number of users and FTEs (Full Time Employees) in the case of web subscriptions.

  • Individual rate: on behalf of a natural person
  • Student rate: on behalf of a natural person, on production of proof of student status
  • Institution rate: on behalf of an administration, library, association, commercial company, health industry, healthcare establishment or public administrative establishment.
    In this case, the subscription including the web version can only be done on quotation.

For more information, please read our General terms and conditions of sale.

 

What does my subscription include?

Our subscriptions include monthly, bimonthly and quarterly publications, depending on the journals.

Depending on the journals and your status, you can subscribe for paper only, paper + web or web only versions. For subscriptions including the paper version, you will receive the issues at each publication, scheduled over the period of your subscription, at the address indicated when you place your order.

For subscriptions including the web version, you can access the electronic version of your journal on jle.com, during the entire subscription period.

The subscription includes the full text of the current issue(s), the archives as well as electronic communications.

Additional volumes may be published and are not automatically included as part of the subscription. They are subject to a separate charge.

 

What are the payment means?

Payment is made in accordance with the payment methods displayed on the payment page of the site and in euros (€).

Payment can be made:

  • By credit card (Credit Card, VISA, MasterCard, Maestro, e-credit card) via our secure server
  • By cheque, made out in euros (€) and payable to JLE:
    30 rue Berthollet, 94110 Arcueil, France.
    Votre règlement devra être accompagné de votre formulaire de commande
  • By wire transfer : contact us for bank details

 

How can I be sure that my order has been properly processed?

A confirmation e-mail with your order number and delivery address will automatically be sent to the e-mail address provided when you created your account, as soon as payment has been validated.

Your login and password will be automatically sent to you by email.

If our automatic messages do not reach your inbox directly, we also invite you to check your spam.

 

When does my subscription start and end?

Subscription begins as soon as the payment is registered. It runs for the duration chosen when ordering.

When the subscription expires, it is not tacitly renewed; a proposal for renewal of the subscription will be sent to you.

 

How do I get my invoice?

An invoice will be sent to you on demand by contacting our customer service department: abonnements@jle.com

 

How do I access my journal?

If you do not have an account on our site, we invite you to activate your subscriber account.

Click on "Having problem ?", then on "Activate my account". You will need your subscriber number (it can be found on your invoice or on the blister of your paper magazine) and your email address and then register. Your login details will be sent to you automatically.

If you already have an account, please login. Your access rights will be automatically activated.

Your journal is also available on our John Libbey kiosk application. To access the full text in this application, your jle.com login IDs will also be required.

If you have any problems or questions, please contact us at the contact details: 5/ How to contact JLE teams?

If you are a subscriber, do not hesitate to indicate your login and your subscriber number in order to facilitate our research and allow us to answer you more quickly.

If our automatic messages do not reach your inbox directly, we also invite you to check your spam.

 

Is it possible to access the contents of my journal on mobile devices?

Yes, you can access www.jle.com from all your mobile devices. The website is designed to fit all your screens.

 

Who should I contact if I have a problem?

If you have any problems or questions, please contact us at the contact details: 5/ How to contact JLE teams?

If you are a subscriber, do not hesitate to indicate your login and your subscriber number in order to facilitate our research and allow us to answer you more quickly.

 

I have lost my access codes. How to proceed?

You are already registered on the site and you have simply lost your access codes.

Click on "Having problem ?", then on « I forgot my password ».

Your access codes will then be automatically sent to you by e-mail. Be careful, you must then indicate the e-mail address you gave us when you subscribed.

If our automatic messages do not reach your inbox directly, we also invite you to check your spam.

 

How do I renew my subscription?

You will receive information from us indicating the expiry date of your subscription and the renewal possibility.

You can then subscribe again directly in the Subscriptions tab of your customer account or with our services: 5/ How to contact JLE teams?

 

Do I have to activate my account each time I renew my subscription?

Activating your account is only necessary for your very first login. Then, each time you renew your subscription, your access rights are automatically updated.

 

I did not receive the latest issue of the journal to which I subscribe?

The first thing to do is to check if the issue actually appears on our website.

If you notice that the missing issue is online, contact us (indicating your subscriber number) and we will process your request as soon as possible.

 

Do I have to subscribe to access the journals?

As a registered and identified member on our website, you have free access to the articles offered in our journals.

You also have the possibility to purchase journals by number (paper format), delivered to the address indicated on your order, or pay-per-view articles that can be viewed online on www.jle.com.

 

How to order an issue (paper format)?

In the site menu, click on "Services", then "Order an issue".

On your journal homepage, in the menu bar, choose "Order an issue".

On the full contents page of a journal, click on the "Order the paper issue" button.

 

How to buy a journal by issue (electronic format)?

Do you wish to purchase access to the electronic version of a particular issue?

On the full contents page of a journal, click on the "Order the digital access to this issue" button.

Once your purchase has been validated, all the articles in this summary will be available on the www.jle.com website, as well as on the John Libbey Journals application.

 

How to buy and use a PPV (à la carte item, pay-per-view)?

Would you like to purchase access to the electronic version of a particular article?

Some articles are available in pay-per-view, subject to purchasing an article credit.

Once your order has been confirmed, return to the article you are interested in and click on the "Full text" tab.

You can then read your article and/or download it in PDF format (beware, some articles are only available for consultation, not downloadable in PDF format).

Would you like to buy PPV credits in advance and use them at your own convenience?

You can change the quantity of PPV articles in your shopping cart.
You can use your PPV credit for all our journals.

Go to the "my account" section to find out how much credit you have left or check the items you have already purchased.
When you buy a PPV credit, you buy an access right.

We remind you that the article will not be sent to you, it is up to you to download it.

 

 

3/ Apps


If you are using the application offered with the book, you will find a scratch code (activation code) on the third cover of the book. The installation procedure available in the first pages of your book will tell you how to install it for free on the AppStore or GooglePlay platforms.

First of all, you must make sure that the downloaded application corresponds to the edition of your book (the code provided in your 2021-2022 book will only work with the application of this edition, the same for previous editions).


I change my phone


Application included with the purchase of the book:

If you change your device, it is possible to reinstall your application. You just need to reuse your login and password by entering the activation code and the email address you gave when you created your account.
The application is only available on one phone and will be automatically deactivated on the original phone.


Application purchased on a store:

Portability will be handled by the AppStore or GooglePlay platforms

Once the application has been downloaded to the new phone, simply select "I have already purchased the application", your purchase will be restored automatically and will not be debited.

Please note: this principle only works if you remain in the same Apple or Google environment. If your new phone runs on a different operating system from your previous one, contact us. We will give you a new code directly.


I want to install the application on several devices

Your credentials are unique and can only work for one application on one device. They must not be shared with third parties.


Offline mode does not work

The application can be used offline. However, it is possible that an incompatibility of operator services in certain areas may make it difficult or impossible to use.

The immediate solution is to launch the application and keep it activated in the background before entering an area not covered or partially covered by a network.


My application no longer works since I updated my device

Updating your device should not compromise access to the application and its proper functioning.
In case of difficulties, we advise you to uninstall the application and install it again with your original login details.


Activation code issue

You have purchased a book with an activation code on the back cover. If you encounter problems with this scratch code (no code, invalid code or loss of the original code), we invite you to send a message to helpline@jle.com (subject "HELP") and to attach the elements that will enable us to help you as quickly as possible (proof of purchase, photos of the book, screen shots or any other element that you feel is relevant).


4/ How to manage my account?

You can access your personal account at any time to directly modify your personal data, track your orders and invoices, manage your newsletter subscriptions.

 

5/ How do you use my personal data?

Your personal data collected through a purchase or subscription on our jle.com is stored and processed for the purpose of managing and tracking your acquisitions and sending personalised offers, solely on our behalf and is under no circumstances forwarded to third party companies.

In accordance with Law No. 78-17 of 6 January 1978 on Data Processing, Data Files and Individual Liberties and the General Data Protection Regulation (GDPR) No. 2016/679 of 27 April 2016, you have the right to access, rectify, delete, recover your data, as well as the right to oppose any direct marketing campaign or profiling operation, under the conditions provided for by the GDPR.

You can exercise your rights with JLE by e-mail or by post. Any request to exercise your rights must be accompanied by proof of identity and sent to webmaster@jle.com or by post.

 

5/ How to contact JLE teams?

Contact us: